Nothing speaks more to the distinctive excellence of Heritage's care than the words of our guests and their families. We receive letters and thank you's daily, attesting to positive experiences individuals have received during their stay. We want to share with you the insight that matters to us most-that of our residents and their friends and family. Take a moment to read what they have to say about our facilities, staff, and quality of care.

"Not once did we ever see anything but love and care from the staff: on every shift, on every unit. We could not have made a better choice."

"I liked the therapy staff very much and they are the main reason I would return after the second hip replacement."

"The therapists really helped me and made me strong enough to go home. Everyone was really great."

"The therapy department is outstanding. The therapist helped my father-in-law gain mobility that he had not had in several years."

"Our family was most impressed with all the staff; they no only took good care but showed concern and love."

"My mother comments on her feelings of safety, kind care and consideration of all staff towards her."

"I think of you all as my friends. Your kindness and support meant so much and you were so kind to my husband. He received the care that he needed."

"I was a step away from death and with prayers and outstanding care I am on my feet again and getting better and better."

"It's the best nursing home I have ever been in and I've been in several."

"I like it here because the staff is wonderful and the food is great. They also respect my privacy."

"I was well pleased with my care for the ten days I was there. I 'm grateful for the place to recover from my broken hip and replacement."

"Everybody tries hard to accommodate family and residents. They listen."

"The difference in Heritage Manor and other facilities is night and day. If anything perhaps Heritage Manor spoils a resident with loving care."

"The staff on all shifts was very helpful, pleasant and my mother missed them."

"The staff took great care with her (my mother) in her seven-year stay. I can't thank them enough for their many acts of kindness to her and myself."

"I found that the people at Heritage Manor were very professional, sincere, happy, eager to serve, responsible, and punctual."

"She liked it at Heritage and stated many times, 'everyone is so nice here'."

"They do make the facility "home".fun, cheerful, lively, and loving would describe the atmosphere."

"A very fine facility. Different from the rest. Home-like: caring people."

You all do a great job with such a wide variety of clients. Thank God for people like you."

"They explained everything very well to us. We knew what to expect. They are all very helpful."

"My appreciation to all of you for the excellent care that was given to my mother when she needed it most. I express my feelings towards all of you as 'Angels of Mercy'."

"We thank you for your compassion. Words are not enough to express how greatful we are for the help you have extended to our family."

"This is my home. I enjoy living here."

"Mother always had a big smile on her face thanks to your staff."

"Thank you everyone for he wonderful care that I received while I was there for two weeks. I can't praise you enough for everything. Thanks to the kitchen help for serving good meals to us."

"I always enjoy my visits to Heritage Manor; the staff goes out of their way to make me feel welcome. They are like my second family."

"This is a nice place. The people here are good people, they will always help you."

"I found the facility very helpful for my problems and very nice and friendly and made friend with the staff and patients."

"We always heard how good Heritage Manor was, and it was better than we thought. He made such great progress there. Thank you."

"Can't say enough good things about the nursing home. The staff treated us like family. Overall, it was everything you could want. I can't say enough good things about therapy."

"God answered our prayers when I brought my husband there. Everyone cared about the family. They were always there to help. You didn't have to wait for someone to come in. They go beyond the call of duty. God bless everyone."

"Staff was extremely pleasant, interacting with residents and visitors. The facility was attractive and kept very clean."

"Everyone at Heritage Manor cared about every patient as if they cared for their family. I might add that I volunteer there. I love all the people there."

"The staff did a great job the whole time we were there, right from the beginning. A lot of our concerns were handled immediately."

"Thank all of you who showed our loved one kindness during his stay at your facility. It takes a special person to do the work you do and we are very thankful for you."

"My mother tells us that if she ever has to stay in a home permanently, she would go back to Heritage."

"A caring staff that did whatever was necessary to help patients remain comfortable and happy."

"We were very pleased with all of the things listed and you lived up to your reputation of excellence. Thank you so much for all your help."