To our Residents, Families, Employees, and Community Members:
During this period of heightened awareness regarding the spread of the Coronavirus Disease 2019 (COVID-19), we want to keep you informed of our efforts to keep our residents and employees in our buildings from being infected and contracting symptoms of COVID-19 that could compromise their health.
Please be aware that we have instituted a NO VISITOR restriction on ALL of our communities. Only staff members and essential personnel will be allowed to enter until further notice. Signs are posted at all entrances of our skilled nursing, assisted, supportive, and independent living communities. These signs alert and inform of the current visitor restrictions outlined by the Illinois Department of Public Health (IDPH) that have been put into place to minimize the spread of COVID-19 to our residents and employees. There are also notices of the current visitor restrictions and procedures on the Facebook pages and websites of all our facilities.
We understand that communication is critical during these times in order to stay in touch with loved ones. In an effort to foster better communication, each facility will be utilizing FaceTime and Skype as preferred means to video chat with residents. Facilities will have either laptop computers or iPhones available for staff to help assist residents with video chatting. Please contact your local facility for further instructions on this process.
We believe it is our role and responsibility to prioritize the health and well-being of our residents. Any essential personnel will be subject to screening procedures prior to entry into buildings. Our dedicated staff members have been thoroughly trained and educated on how we are taking precautions to protect the health of our residents to prevent further spread of COVID-19. The internal task force we assembled continues to stay on top of any updates and news issued by the IDPH and the Center for Disease Control (CDC). Each skilled facility and assisted or supportive living community also works closely with their local health departments on these efforts.
We thank you in advance for your cooperation and understanding at this time. For the most updated visitor restriction guidance, please go to our website at www.heritageofcare.com, or Facebook pages for Heritage Health or Evergreen Senior Living. I also encourage you to contact your administrator or director for further information.
Thank you for choosing us to care for your health or the health of your loved one. Have peace of mind knowing that we take our commitment to care for your loved one under all circumstances very seriously and with great passion.
Benjamin A. Hart, President
Heritage Operations Group