Heritage Operations Group Blog

An Update from Our CEO

 In accordance with President Trump's national emergency declaration, the Centers for Medicare & Medicaid Services (CMS) has issued the following guidance to all long term care facilities.

All skilled nursing, assisted living and supportive living facilities will be subject to a prohibition of visitors.

Exceptions will only be made on a case-by-case basis for compassion care such as end of life situations. In these exceptional situations there will be a limit to two visitors at a time, and they will be subjected to screening for COVID-19 symptoms. Also, any exceptions made will require visitors to perform hand hygiene and to wear a facemask before entering the resident's room. Visits will be restricted to resident's rooms only. Any visitors exhibiting symptoms and displaying an inability to perform hand hygiene or wear a facemask will not be allowed enter the building. Additionally, in accordance with guidance from CMS, residents will begin dining in their rooms and our communal dining rooms will be closed. Group social events and activities will also be suspended until further notice. Activities and socialization will occur by alternate methods such as more 1:1 with staff members.

We realize these are more stringent steps being taken and ask for your understanding during these unprecedented times. Please know that your loved one's health and well-being are our highest priority, and we are instituting these measures in an effort to keep them safe and secure.

Ben Hart
President & CEO

A Letter from Our CEO